Shipping policy

Where We Ship
We currently ship exclusively within the United Kingdom. We do not offer international shipping at this time.

Processing Time
Once your order is placed, please allow 3–5 business days for it to be processed and dispatched. Business days are Monday to Friday, excluding UK public holidays.

During busier periods (such as sales or promotions), processing may take slightly longer — if this happens, we'll let you know by email.

Delivery Time
Once dispatched, most orders arrive within 2–5 business days, depending on your location within the UK. This means your total time from order to delivery is typically 5–10 business days.

Please note that delivery times are estimates and not guaranteed. We are not responsible for delays caused by the courier, weather, customs, or other events outside our control.

Shipping Costs
We offer free standard delivery on all UK orders.

Order Tracking
As soon as your order ships, you'll receive a confirmation email with a tracking link, so you can follow your parcel's journey right to your door.

Incorrect Addresses
Please double-check your shipping address at checkout. We are not responsible for orders delayed or lost due to an incorrect or incomplete address provided by the customer. If you notice an error after placing your order, contact us at support@livva.co.uk as soon as possible and we'll do our best to update it before dispatch.

Lost or Damaged Parcels
If your order arrives damaged, or hasn't arrived within the estimated delivery window, please contact us at support@livva.co.uk with your order number — we'll investigate with the courier and make it right.

Questions
If you have any questions about your order or delivery, reach out to us anytime at support@livva.co.uk.