FAQ
FAQ — LIVVA
Contact Us
How can I contact Livva?
If you have any questions, feel free to reach out. Our team is here to help with anything you need.
Email: support@livva.co.uk
How long will it take to receive an answer?
We aim to respond to all enquiries within 24-48 hours.
Sizing & Fit
How do I choose the right size?
We recommend checking the size guide on the product page to find your perfect fit before ordering.
Got the wrong size?
No worries at all. Just email us your order number and we'll sort the correct size for you, free of charge — no return needed.
What if my size is out of stock?
Sizes can sell out from time to time. If yours isn't available, sign up for our restock alert and we'll let you know the moment it's back.
Livva OdourShield™ Technology
Why choose Livva over regular underwear?
Most leakproof underwear was designed for periods, not bladder leaks. Livva was built specifically for the moments that matter to you — the cough, the rush, the long day. Our OdourShield™ 4-layer system draws moisture away from your skin instantly, locks it in, neutralises odour completely, and seals it — so the inside works hard while the outside stays dry and completely fresh. No bulk, no crinkle, no "nappy" feel.
How is this different from period underwear?
Period underwear is built for slow menstrual flow. Livva is built for the faster rush of bladder leaks — with a true waterproof barrier and odour control that period underwear typically doesn't offer.
Will Livva work for my kind of leaks?
If bladder leaks are part of your day, yes. Livva absorbs significantly more than a standard pad or liner, so you're covered for a hard laugh or sneeze, a sudden urge, dribbles and steady leaks throughout the day, or a full night's sleep.
What's the fabric like?
A soft cotton blend that breathes and feels lovely against your skin all day long. Gentle and skin-friendly — no rashes, no harsh adhesives, no crinkly plastic. Machine washable on a cold cycle; just hang to dry.
Will Livva suit my body shape?
Yes. Our leakproof underwear is designed to flatter all body types — whether you have a fuller tummy, softer thighs, or wider hips. The soft, stretch fabric moves with you, without squeezing or rolling down.
Can I wear Livva during warm weather or while exercising?
Definitely. The fabric is breathable and moisture-wicking, so you'll stay fresh even on hot days, during a workout, a walk, or just getting on with your day.
Can I wear Livva during pregnancy or postpartum recovery?
Many women find Livva comfortable and supportive during pregnancy and postpartum recovery. That said, we always recommend checking with your healthcare provider to make sure it's right for your specific needs.
Orders & Payments
Which payment methods can I use?
We accept major payment methods including Visa, Mastercard, American Express, Apple Pay, and Shop Pay.
How can I cancel or modify my order?
Once an order is placed, we're unable to modify or cancel it, as orders are processed quickly. If something isn't right when it arrives, just get in touch — we'll make it right without any hassle.
How do I redeem a discount code?
Enter your code at checkout, and the discount will be applied automatically to your total.
Will I receive an order confirmation?
Yes — you'll receive a confirmation email immediately after placing your order, with your order number and order summary.
What if I entered the wrong address?
Unfortunately, we're unable to change order details once placed. If you've spotted a mistake, contact us at support@livva.co.uk as soon as possible and we'll do our best to help before it ships.
Shipping & Delivery
Which countries do you ship to?
We currently ship exclusively within the United Kingdom.
What are the shipping costs?
We offer free standard delivery on all UK orders.
What's the delivery time?
Orders are processed within 3-5 business days, and typically arrive within 2-5 business days after dispatch. For full details, see our Shipping Policy.
How can I track my order?
Once your order ships, you'll receive a confirmation email with a tracking link, so you can follow your parcel's journey right to your door.
I haven't received my order — what should I do?
Don't worry — first check the tracking link in your dispatch email. If the status is unclear or your order hasn't arrived within the estimated window, contact us at support@livva.co.uk and we'll sort it out.
Refunds
What's your refund policy?
We offer a 30-day, no-questions-asked refund policy. If you're not happy with your order for any reason, contact us within 30 days of receiving it and we'll refund you in full.
Do I need to send the item back?
No. Because Livva is an intimate hygiene product, we don't require items to be returned — for hygiene and safety reasons, we're unable to accept returns of worn or unworn intimate apparel. Simply get in touch and we'll process your refund.
How long does a refund take?
Once your refund is approved, you'll be refunded via your original payment method within 10 business days. It can take a little extra time for your bank or card provider to process and post it.
What if my item arrived damaged or faulty?
Please inspect your order on arrival and contact us straight away at support@livva.co.uk with a photo of the issue — we'll resolve it as quickly as possible.