Refund policy

We offer a 30-day, no-questions-asked refund policy. If you're not happy with your order for any reason, contact us within 30 days of receiving it and we'll refund you in full.

Because Livva is an intimate hygiene product, you do not need to send the item back — for hygiene and safety reasons, we don't accept returns of worn or unworn intimate apparel. Simply get in touch and we'll process your refund.

Wrong size? No refund needed — just email us your order number at support@livva.co.uk and we'll send you the correct size, free of charge.

Not what you expected, or changed your mind? Email us at support@livva.co.uk with your order number within 30 days, and we'll refund you — no return, no questions asked.

Damages and issues
Please inspect your order upon arrival and contact us immediately at support@livva.co.uk if the item is defective, damaged, or if you've received the wrong item, so we can put it right straight away.

Your right to cancel (UK Consumer Contracts Regulations)
As a UK customer, you also have the legal right to cancel your order within 14 days of receiving it, without giving a reason, under the Consumer Contracts Regulations 2013. This policy goes beyond that legal minimum, giving you 30 days instead of 14.

Refunds
Once your refund request is approved, you'll be refunded via your original payment method within 10 business days. Please note it can take extra time for your bank or card provider to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at support@livva.co.uk.